Support

Need help with The Magic OT Bug? Email us at info@magicotbugadventures.com. We read every message and reply as soon as we can. It helps to tell us your iPad model, its iPadOS version and the App version (shown at the bottom of Grown-Up Portal → Settings). Please do not include your child’s personal information.

Getting to the Grown-Up Portal

Settings, purchases and the data tools are in the Grown-Up Portal, behind a short grown-ups-only check: type the numbers that are spelled out on screen.

Restoring purchases

On a new or reset iPad, sign in to the App Store with the Apple Account you subscribed with, then open Grown-Up Portal → Settings → Restore purchases. Magic Circle can also be used by family members through Apple’s Family Sharing.

Cancelling a subscription

Subscriptions are managed by Apple. On the iPad, open Settings → [your name] → Subscriptions, choose The Magic OT Bug, and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period (or free trial) to avoid the next charge. Deleting the App does not cancel a subscription.

Refunds and billing

Apple handles all payments and refunds. To request a refund, visit reportaproblem.apple.com. We cannot see or change your payment details.

Deleting your child’s data

Everything your child does stays on your iPad. To erase it, open Grown-Up Portal → Settings → Privacy & safety → Delete all child data. To remove a single child, open that child’s page in Grown-Up Portal → Settings and choose Delete. Deleting the App also removes its data from the iPad. We keep no copy, so deleted data cannot be recovered.

Privacy questions

The App collects no personal information. Read the Privacy Policy for the details, or email info@magicotbugadventures.com with any question.

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